Terms & Conditions

This Terms of Use page outlines the rules and guidelines for using our website and services.

Terms of Use

Thank you for visiting the northwestpharmacy.co.nz website (the “Site”). Northwest Pharmacy is a leading online pharmacy, providing a retail store and information site for pharmaceutical products. Orders placed online are picked, packed, and fulfilled by Northwest Pharmacy. The Site is designed to offer a convenient, private, and informative retail experience for consumers seeking essential products for maintaining good health and preventing illness. Accessible 24/7, the Northwest Pharmacy online store provides an easy method for ordering pharmaceutical products alongside valuable health-related information.

We want each visitor to the Site (“you”) to have a safe and enjoyable experience, so we have established the following terms and conditions to clarify expectations. By using the Site, you agree to be bound by these terms. Please read them carefully, as your use of the Site indicates your acceptance of these terms and conditions. Placing an order also indicates your acceptance of these terms.

Information Disclaimer

All information provided on this Site comes with NO WARRANTY whatsoever. The information and statements are not intended to diagnose, treat, cure, or prevent any disease. No warranty is made regarding the completeness or accuracy of any information on or linked to this Site. All content, including information about medical and health conditions, products, and treatments, is for informational purposes only and may be presented in summary or aggregate form.

Professional advice is necessary for any illness, disease, infection, injury, or other medical condition, as well as for dosages of any pharmaceutical products supplied via this Site. This information should not be taken as medical advice. You assume full responsibility for how you use this information and any outcomes that may result from your actions. 

The information on this Site is not intended as a substitute for professional medical advice or for any information found on product packaging or labels. Always seek the advice of your pharmacist, general practitioner, or qualified health provider before starting or continuing any medical treatment or if you have questions regarding your or another’s medical condition.

NOTHING ON THIS SITE IS INTENDED TO BE OR SHOULD BE CONSIDERED MEDICAL DIAGNOSIS OR TREATMENT.

Copyright & Trademark Notice

This site is owned and operated by Northwest Pharmacy. Unless otherwise specified, all material appearing on this site, including text, design, logos, graphics, icons, images, photographs, typefaces, and other materials (collectively “Content”) is subject to applicable copyright laws. Copyright © 2024, ALL RIGHTS RESERVED. All audio and video clips are the sole property of Northwest Pharmacy or their respective content providers. All software used on the site is the property of Northwest Pharmacy or its suppliers. You acknowledge that the Site contains Content protected by copyrights, trademarks, or other intellectual property rights, which are valid and may be protected in all forms, media, and technologies now known or developed in the future. You may use the content of this site solely for shopping or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Northwest Pharmacy’s prior written permission. All rights not expressly granted are reserved. Unauthorized use of materials from this site may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties.

Disclaimer & Limitation for Products Sold

Notwithstanding any other term in these terms of use, products supplied to a “consumer” as defined in the Consumer Guarantees Act 1993, Sale of Goods Act 1908, and the Fair Trading Act 1986 (collectively “NZ Consumer Law”) come with consumer guarantees that cannot be excluded under NZ Consumer Law. In such cases: (a) you are entitled to a replacement, repair, or refund for a failure of substantial character to comply with a guarantee and for any reasonably foreseeable loss or damage; and (b) you are entitled to have products repaired or replaced if they fail to be of acceptable quality. Nothing in these terms is intended to exclude, restrict, or modify the application of any NZ Consumer Law.

Where the sale of products on the Site is for use in trade (as defined under NZ Consumer Law), none of the statutory warranties or guarantees in any NZ Consumer Law shall apply to such supply and sale. By accepting these terms, you agree it is fair and reasonable to contract out of the application of such laws.

EXCEPT AS EXPRESSLY STATED, BECAUSE THE SITE IS A PLATFORM THROUGH WHICH YOU CAN PURCHASE THIRD-PARTY PRODUCTS, NORTHWEST PHARMACY MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO PRODUCTS SOLD ON THE SITE. EXCEPT AS EXPRESSLY STATED, NORTHWEST PHARMACY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

WITHOUT LIMITING ANY REMEDY AVAILABLE TO YOU UNDER NZ CONSUMER LAW, YOU AGREE THAT NORTHWEST PHARMACY’S SOLE AND EXCLUSIVE MAXIMUM LIABILITY ARISING FROM ANY PRODUCT SOLD ON THE SITE SHALL BE THE PRICE OF THE PRODUCT ORDERED. IN NO EVENT SHALL NORTHWEST PHARMACY, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCTS SOLD.

Disclaimer for Use of Site

THE SITE IS A PLATFORM THROUGH WHICH YOU MAY PURCHASE THIRD-PARTY PRODUCTS AND SERVICES AND OBTAIN THIRD-PARTY INFORMATION. FOR THIS REASON, THE FOLLOWING
DISCLAIMERS APPLY TO YOUR USE OF THE SITE AND ANY PURCHASES YOU MAKE THROUGH IT. 

YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. IN NO EVENT WILL NORTHWEST PHARMACY, ITS DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, OR THIRDPARTY CONTENT PROVIDERS WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE. FURTHER, NORTHWEST PHARMACY MAKES NO WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE OR THE INFORMATION, CONTENT, SERVICE, OR PRODUCTS PROVIDED THROUGH IT.

NORTHWEST PHARMACY EXPLICITLY DISCLAIMS ANY RESPONSIBILITY FOR THE ACCURACY, CONTENT, OR AVAILABILITY OF INFORMATION FOUND ON THIRD-PARTY SITES LINKED TO OR FROM THE SITE. WE CANNOT BE HELD RESPONSIBLE FOR THE ACCURACY, COPYRIGHT COMPLIANCE, LEGALITY, OR DECENCY OF MATERIAL ON THIRD-PARTY SITES, AND YOU WAIVE ANY CLAIM AGAINST US IN RESPECT TO SUCH SITES.

UNDER NO CIRCUMSTANCES SHALL WE OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING THE SITE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) RESULTING FROM (i) YOUR USE OF OR INABILITY TO USE THE SITE, (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY DATA, INFORMATION, OR SERVICES PURCHASED OR OBTAINED, OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SITE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR REGISTRATION INFORMATION, TRANSMISSIONS, OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY IN CONNECTION WITH THE SITE; OR (v) NEGLIGENT OR WILLFUL ACTS OF ANY THIRD PARTY SUPPLIER OF PRODUCTS, SERVICES, OR INFORMATION VIA THE SITE. THIS CLAUSE DOES NOT LIMIT OUR LIABILITY TO YOU FOR ANY DIRECT LOSS YOU SUFFER
AS A RESULT OF OUR NEGLIGENCE OR WILLFUL DEFAULT. 

You agree to indemnify and hold Northwest Pharmacy, our directors, officers, employees, and representatives harmless from any claim or demand, including reasonable legal fees, made by you or any third party due to or arising out of the content you submit, post, or transmit through the Site, your use of the Site, your connection to the Site, your violation of these Terms of Use, or your violation of any rights of another.

Your Account Obligations

In consideration of your use of the Site, you agree to:

a. provide true, accurate, current, and complete information about yourself as prompted by the registration form (the “Registration Information”); and|

b. maintain and promptly update the Registration Information to keep it true, accurate, current, and complete.

If you provide any information that is untrue, inaccurate, not current, or incomplete, or if we have reasonable grounds to suspect such information, we may suspend or terminate your registration and refuse any and all future use of the Site.

You are responsible for maintaining the confidentiality of your password and registration and are fully responsible for all activities that occur under your password and registration. You agree to notify us immediately of any unauthorized use of your password or account or any other security breach. Northwest Pharmacy considers this Registration Information private and keeps it on a secure server to protect it from unauthorized access. We use the information solely for processing your orders,
improving our site and services, administering our site, and notifying you of products or special offers of interest.

Payment Methods

Credit Cards: We accept all major credit cards including Visa and MasterCard. There is no surcharge for Visa or MasterCard transactions. Please provide your exact billing address and telephone number—these should match the details your credit card bank has on file. Incorrect information may cause delays in processing your order. Your credit card will be charged as soon as your order is placed to protect your credit card details, which we do not store. If we cannot fulfill your order or if some items cannot be shipped, we will refund the difference to your credit card. Refunds may take several business days to appear on your statement.

Gift Card Terms of Use

Key Terms and Conditions for Use: Gift cards are treated as cash.